Career Details
Full Time Ann Arbor, MI Posted on 4/1/2025
Job Description:
Growing Durable Medical Equipment company is seeking a dedicated, experienced Inside Sales Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre-sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies. Durable Medical Equipment experience is a plus.
Job Responsibilities:
- Engage with customers and guide customers to the DME products that best meet their needs
- Establish new customers
- Initial point of contact for pre-sales customer inquiries
- Address customer questions
- Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Coordinates all patient information, processes paperwork,
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Verifies Medicare, Medicaid, and private insurance coverage information
- Provides service for all retail/walk-in equipment requests
Job Requirements:
- Employment is contingent upon a drug screening test and background investigation
Competencies
- Strong customer service experience
- Knowledge of medical terminology and medical insurances a plus
- Experience with Durable Medical Equipment a plus
- Being able to multitask in a fast-paced environment
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person